Instaclustr experienced a notice incident on August 20, 2024, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2024, 05:51 AM UTC
We are aware that some users may be experiencing issues sending emails to our support email ([email protected]) due to a problem with an upstream provider. Our team is currently investigating the problem and we apologise for any inconvenience caused. New and existing customer clusters are unaffected. Additional details will be provided as they become available. If you have an urgent matter, please create a ticket through support.instaclustr.com.
- identified Aug 20, 2024, 06:01 AM UTC
The issue has been identified and we're waiting on a fix being rolled out by our upstream provider.
- resolved Aug 20, 2024, 11:34 AM UTC
The fix from the upstream provider has been rolled out, and the issue has been resolved.