Instaclustr incident
Private network Redis cluster provisioning issues
Instaclustr experienced a minor incident on August 27, 2024 affecting Management Console and Cluster Management API, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2024, 06:03 AM UTC
Creating a Redis cluster with the Enterprise feature Private Network Cluster, will fail to provision the cluster. We are currently investigating the issue. There is no impact to existing Redis clusters. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- identified Aug 28, 2024, 03:04 AM UTC
We have identified the root cause of the issue and are currently testing a fix. We anticipate releasing the fix within the next few hours. Thank you for your patience and understanding as we work to resolve this matter. We will provide another update as soon as the fix is deployed. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- resolved Aug 28, 2024, 11:43 PM UTC
We are pleased to inform you that the issue affecting the provisioning of Redis clusters with the Enterprise feature "Private Network Cluster" has been resolved. The fix has been successfully deployed and tested. We appreciate your patience and understanding as we worked to resolve this matter. If you experience any further issues or have any questions, please do not hesitate to reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).