Instaclustr incident

Delays in Sending Customer Notification Emails

Notice Resolved View vendor source →

Instaclustr experienced a notice incident on September 16, 2024 affecting Management Console, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 05:39 AM UTC
Resolved
Sep 16, 2024, 06:59 AM UTC
Duration
1h 20m
Detected by Pingoru
Sep 16, 2024, 05:39 AM UTC

Affected components

Management Console

Update timeline

  1. identified Sep 16, 2024, 05:39 AM UTC

    We are currently investigating issues with the outbound email function in our Management Console. As a result, our system is experiencing delays in sending customer notifications via email. This includes account verification and password reset emails. Our team is actively investigating the issue and we apologise for any inconvenience caused. New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email ([email protected]) for assistance and we will provide a workaround.

  2. resolved Sep 16, 2024, 06:59 AM UTC

    This incident has been resolved.