Instaclustr experienced a notice incident on September 16, 2024 affecting Management Console, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2024, 11:26 PM UTC
We have identified an issue where some email notifications are displaying malformed messages. As a result, customers may receive email notifications that are not properly formatted, potentially affecting readability and the ability to understand the content. New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email ([email protected]) for assistance and we will provide a workaround.
- identified Sep 17, 2024, 06:05 AM UTC
We have identified the root cause and the team is currently working on a fix. Further updates will be provided as they become available.
- resolved Sep 18, 2024, 01:26 AM UTC
This incident has been resolved.