Instaclustr incident

Customers unable to create new clusters via console in certain configurations

Major Resolved View vendor source →

Instaclustr experienced a major incident on November 22, 2024 affecting Management Console, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 12:20 AM UTC
Resolved
Nov 22, 2024, 03:24 AM UTC
Duration
3h 3m
Detected by Pingoru
Nov 22, 2024, 12:20 AM UTC

Affected components

Management Console

Update timeline

  1. identified Nov 22, 2024, 12:20 AM UTC

    Users of the Google Cloud Platform (GCP) Marketplace are currently unable to create new clusters via the management console, existing clusters and other cloud services (Amazon Web Services, Azure and Google Cloud) are unaffected. Users of GCP Marketplace can still use our Cluster Management API or Terraform provider to provision new clusters. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

  2. identified Nov 22, 2024, 12:58 AM UTC

    We have identified further configurations that cannot be provisioned via the managed console, these are: - Provisioning Kafka with Tiered Storage is not possible (all cloud providers) - Provisioning OpenSearch with Searchable Snapshots on Google Cloud Platform is not possible - Provisioning OpenSearch with Cross-cluster Replication is not possible (all cloud providers) We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

  3. resolved Nov 22, 2024, 03:24 AM UTC

    This incident has been resolved.