Instaclustr incident

Transient Elasticsearch Cluster Provisioning Failures for Google Cloud Platform

Notice Resolved View vendor source →

Instaclustr experienced a notice incident on December 3, 2024 affecting Management Console and Cluster Management API, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 09:55 PM UTC
Resolved
Dec 04, 2024, 07:45 AM UTC
Duration
9h 50m
Detected by Pingoru
Dec 03, 2024, 09:55 PM UTC

Affected components

Management ConsoleCluster Management API

Update timeline

  1. investigating Dec 03, 2024, 09:55 PM UTC

    We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Dec 04, 2024, 04:10 AM UTC

    The issue has been identified, and a fix is being worked on

  3. resolved Dec 04, 2024, 07:45 AM UTC

    A fix has been deployed and the issue has been resolved.