Resolved after 23 minutes, affecting Order Manager, on July 2, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Order Manager
Update timeline
- identified Jul 02, 2024, 02:26 PM UTC
We are investigating issues creating labels. A 400 response with the following error is returned: "Unexpected carrier pipeline error. Object reference not set to an instance of an object." This is impacting label creation for multiple carriers.
- monitoring Jul 02, 2024, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2024, 02:50 PM UTC
This incident has been resolved.
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