Is Ingrid down?

Last checked 6m ago
Current status
Ingrid is up

No incidents right now.

Official status page: https://ingrid.statuspage.io · Polled every 5 minutes · 6 components tracked

Ingrid is operational right now. Last checked 6m ago; the most recent incident resolved 10d ago.

Real-time Ingrid status, recent outages, and incident history — pulled directly from Ingrid's official status page at https://ingrid.statuspage.io every 5 minutes. Pingoru tracks 6 Ingrid services and has captured 10 incidents in the last 90 days (98.15% uptime). Get email, Slack, Discord, or webhook alerts the moment Ingrid reports a new incident — free for 5 monitors, no credit card.

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Ingrid uptime 98.15% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 38m
    Started Jun 24, 2026, 09:07 AM UTC · Resolved Jun 24, 2026, 09:46 AM UTC
    Transport Administration
    Timeline · 2 updates
    • monitoring · Jun 24, 2026, 09:07 AM UTC

      We have been made aware of an outage for the carrier DAO. The issue is reported to be resolved on their end but further disruptions may occur during the day. Please see information below from carrier, comments by Ingrid added within brackets [] for clarity. ------------------ Our [DAO's] ISP had an outage this night/early morning. It has caused some internal disruptions in our [DAO's] service. We are working on resolving the issue with high priority. As of now, the API is up again and the database server is responding. There might be some further interruptions today, while we [DAO] finetune the network connectivity issues. -------------------

    • resolved · Jun 24, 2026, 09:46 AM UTC

      Closing this since DAO has communicated this as resolved. Please contact carrier for further information if necessary.

    Latest: Closing this since DAO has communicated this as resolved. Please contact carrier for further information if necessary.

  2. Resolved 17m
    Started Jun 16, 2026, 11:21 AM UTC · Resolved Jun 16, 2026, 11:38 AM UTC
    CheckoutTransport Administration
    Timeline · 5 updates
    • investigating · Jun 16, 2026, 11:21 AM UTC

      We have recently identified an error in the system that affects transport administration where booking is currently not possible. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.

    • investigating · Jun 16, 2026, 11:23 AM UTC

      We are continuing to investigate this issue.

    • identified · Jun 16, 2026, 11:33 AM UTC

      Prio: Critical Scope: TA and Checkout Update: We have noticed an issue with connectivity to one of our services, a fix has been proposed

    • resolved · Jun 16, 2026, 11:38 AM UTC

      The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.

    • postmortem · Jun 25, 2026, 12:17 PM UTC

      On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affected merchants. The disruption lasted approximately 36 minutes. The issue was identified and resolved during the same afternoon. Service was restored by reverting the configuration change, and merchant reports confirmed full recovery by ~13:30 CEST. Affected bookings could be retried and completed after service was restored. **Timeline \(CEST\)** * ~12:53 — Booking failures begin * ~13:05 — Issue detected; investigation initiated * ~13:15 — Incident published on status page * ~13:28 — Fix applied * ~13:30 — Recovery confirmed

    Latest: On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affect…

  3. Resolved 2h 56m
    Started May 29, 2026, 11:08 AM UTC · Resolved May 29, 2026, 02:04 PM UTC
    Transport AdministrationAPI Connectivity
    Timeline · 2 updates
    • monitoring · May 29, 2026, 11:08 AM UTC

      All the postnord shipments might face difficulties in either booking or printing the labels. Unfortunately there's nothing we can do from our side, awaiting postnord to fix the issue.

    • resolved · May 29, 2026, 02:04 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 59m
    Started May 26, 2026, 08:20 AM UTC · Resolved May 26, 2026, 09:20 AM UTC
    Returns
    Timeline · 4 updates
    • investigating · May 26, 2026, 08:20 AM UTC

      We are currently investigating this issue.

    • identified · May 26, 2026, 08:29 AM UTC

      The issue has been identified and a fix is being deployed

    • monitoring · May 26, 2026, 08:44 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · May 26, 2026, 09:20 AM UTC

      The incident has been resolved, all of failed shipments were rebooked successfully.

    Latest: The incident has been resolved, all of failed shipments were rebooked successfully.

  5. Resolved 5h 42m
    Started May 20, 2026, 06:24 AM UTC · Resolved May 20, 2026, 12:07 PM UTC
    Transport Administration
    Timeline · 5 updates
    • investigating · May 20, 2026, 06:24 AM UTC

      We have recently identified an error in the system that affects bulk shipment bookings that result in timeouts. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.

    • identified · May 20, 2026, 09:18 AM UTC

      Prio: High Scope: Bulk Shipments Update: The issue has been partially resolved as we have addressed the root cause of the timeout issues, we are still investigating remaining complications with the bulk shipment workflows that are causing them to not function as expected and will update as we get further details on what is causing those issues.

    • monitoring · May 20, 2026, 11:37 AM UTC

      The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.

    • resolved · May 20, 2026, 12:07 PM UTC

      The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.

    • postmortem · May 28, 2026, 09:31 AM UTC

      On Wednesday, 20 May 2026, Ingrid experienced a service disruption affecting bulk and consolidated shipment booking flows within the Transport product. Some merchants received timeout errors \(HTTP 504\) when attempting to create bulk or consolidated shipments. Standard \(non-bulk\) shipment flows were largely unaffected. The issue was caused by two separate internal issues: a request timeout setting that did not accommodate longer-running booking flows, and a regression in retry handling within an internal booking service. Both were identified and corrected during the same day, and resolution was verified the same afternoon. ### Timeline \(CEST\) * **20 May, 08:16** — Incident declared * **20 May, ~09:10** — Partial mitigation applied \(gateway timeouts increased\) * **20 May, ~10:54** — Fix applied \(retry/loop regression corrected\) * **20 May, ~13:45** — Resolution verified

    Latest: On Wednesday, 20 May 2026, Ingrid experienced a service disruption affecting bulk and consolidated shipment booking flows within the Transport product. Some merchants received time…

See the full Ingrid outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 6 incidents View full outage history →