Is Ingrid down?

Last checked 7m ago
Current status
Ingrid has degraded performance

Active incident: DHL Transport Administration Errors

Official status page: https://ingrid.statuspage.io · Polled every 5 minutes · 6 components tracked

Ingrid is reporting degraded performance right now (last checked 7m ago). Services are up but slower or partially failing.

Real-time Ingrid status, recent outages, and incident history — pulled directly from Ingrid's official status page at https://ingrid.statuspage.io every 5 minutes. Pingoru tracks 6 Ingrid services and has captured 7 incidents in the last 90 days (99.07% uptime). Get email, Slack, Discord, or webhook alerts the moment Ingrid reports a new incident — free for 5 monitors, no credit card.

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Ingrid uptime 99.07% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1d 5h
    Started Sep 11, 2026, 07:56 AM UTC
    Transport Administration
    Timeline · 1 update
    • identified · Sep 11, 2026, 07:56 AM UTC

      We have recently received information about an error that affects DHL trasnport administration. The error originates from DHL and so we are not currently able to resolve it. We are awaiting updates from DHL on a solution and will update here as we learn more.

    Latest: We have recently received information about an error that affects DHL trasnport administration. The error originates from DHL and so we are not currently able to resolve it. We are…

Recent outages & incidents

Past 90 days
  1. Resolved
    Started Aug 18, 2026, 10:20 AM UTC · Resolved Aug 18, 2026, 10:20 AM UTC
    Timeline · 1 update
    • resolved · Aug 18, 2026, 11:35 AM UTC

      Today at around 12:20 we deployed an update related to a subsystem used in some of our carrier integrations. Unfortunately this deployment caused a minor outage for some booking operations of Postnord Return products. The issue was identified by our carrier team and after additional troubleshooting the deployment could be corrected. Operations was fully resumed around 13:00.

    Latest: Today at around 12:20 we deployed an update related to a subsystem used in some of our carrier integrations. Unfortunately this deployment caused a minor outage for some booking op…

  2. Resolved 38m
    Started Jun 24, 2026, 09:07 AM UTC · Resolved Jun 24, 2026, 09:46 AM UTC
    Transport Administration
    Timeline · 2 updates
    • monitoring · Jun 24, 2026, 09:07 AM UTC

      We have been made aware of an outage for the carrier DAO. The issue is reported to be resolved on their end but further disruptions may occur during the day. Please see information below from carrier, comments by Ingrid added within brackets [] for clarity. ------------------ Our [DAO's] ISP had an outage this night/early morning. It has caused some internal disruptions in our [DAO's] service. We are working on resolving the issue with high priority. As of now, the API is up again and the database server is responding. There might be some further interruptions today, while we [DAO] finetune the network connectivity issues. -------------------

    • resolved · Jun 24, 2026, 09:46 AM UTC

      Closing this since DAO has communicated this as resolved. Please contact carrier for further information if necessary.

    Latest: Closing this since DAO has communicated this as resolved. Please contact carrier for further information if necessary.

  3. Resolved 17m
    Started Jun 16, 2026, 11:21 AM UTC · Resolved Jun 16, 2026, 11:38 AM UTC
    CheckoutTransport Administration
    Timeline · 5 updates
    • investigating · Jun 16, 2026, 11:21 AM UTC

      We have recently identified an error in the system that affects transport administration where booking is currently not possible. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.

    • investigating · Jun 16, 2026, 11:23 AM UTC

      We are continuing to investigate this issue.

    • identified · Jun 16, 2026, 11:33 AM UTC

      Prio: Critical Scope: TA and Checkout Update: We have noticed an issue with connectivity to one of our services, a fix has been proposed

    • resolved · Jun 16, 2026, 11:38 AM UTC

      The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.

    • postmortem · Jun 25, 2026, 12:17 PM UTC

      On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affected merchants. The disruption lasted approximately 36 minutes. The issue was identified and resolved during the same afternoon. Service was restored by reverting the configuration change, and merchant reports confirmed full recovery by ~13:30 CEST. Affected bookings could be retried and completed after service was restored. **Timeline \(CEST\)** * ~12:53 — Booking failures begin * ~13:05 — Issue detected; investigation initiated * ~13:15 — Incident published on status page * ~13:28 — Fix applied * ~13:30 — Recovery confirmed

    Latest: On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affect…

See the full Ingrid outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 4 incidents View full outage history →