Back Office OgoneAIRPLUSAIBDirect Server to server APIWorldline Fraud expert serviceAliPayANZ BankDirect Client APIe-PortalSMB Merchant PortalAmerican ExpressArkeaDirect Hosted Payment PagesMyPerformanceAuroraApple PayDirect Hosted Tokenization PagesFinancial clearing and settlement service (Collect)Worldline Batch transaction processingBancontactBanque PostaleBamboraWorldline e-TerminalBelfius Direct NetBanco SabadellWorldline Ecommerce Payment PagesLegacy Support Site (https://support.legacy.worldline-solutions.com/)Worldline DirectLink API'sBanque Populaire, Caisse d'Epargne, BREDCarte bancaireWorldline FlexCheckoutBarclaysCBC / KBC OnlineBBVACetelemDiners ClubBNG BankDISCOVERBNL PositivityBNP ParibasEPSCaisse d’EpargneFacilipayGift CardsCaixa CatalunyaCard CompleteGiropayiDEALCarrefour BanqueING Home'PayCieloJCBCMICrédit du NordKlarnaMaestroChase PaymentechCrédit AgricoleM&S Budget CardCrédit Mutuel, CIC, BECMM&S Charge CardCOFIDISM&S Credit CardCofinogaM&S Debit CardConcardisMastercardElavonMultibancoPassESEuropabankEuropean Merchant Services (EMS)PayPalPaysafecardEvo PaymentsFirst Data (Merchant Solutions)PostFinance E-financeGlobal PaymentsPostFinance CardSEPA Direct DebitHSBCSofincoIkanoIntersolveSpirit Of CadeauTWINTINGVISAJCBLa CaixaLa Poste FranceLCLLimonetikLloydM&S BankNexiPAYONEPaysquare BVPostFinanceRedsysSantanderSBSASIX Payment ServicesSociété GénéraleTeller (Nets)Trésor Public - Banque de FranceUnicreUOBWestpacWirecard AGWorldlineWorldPay
Update timeline
investigatingFeb 05, 2026, 09:35 AM UTC
Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
resolvedFeb 06, 2026, 09:58 AM UTC
We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction. Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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