Ingenico experienced a notice incident on May 4, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckoutRedsys
Update timeline
- resolved May 04, 2026, 11:53 AM UTC
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026). All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.