Infobip incident

Multiple Locations - Customer Portal Service degradation

Critical Resolved View vendor source →

Infobip experienced a critical incident on June 21, 2026 affecting Global (Europe) and EU Region-locked and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2026, 07:51 PM UTC
Resolved
Jun 21, 2026, 08:27 PM UTC
Duration
36m
Detected by Pingoru
Jun 21, 2026, 07:51 PM UTC

Affected components

Global (Europe)EU Region-lockedGreat BritainIndiaIndonesiaPakistanQatarSaudi ArabiaTurkeyUnited Arab Emirates

Update timeline

  1. investigating Jun 21, 2026, 07:51 PM UTC

    We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

  2. monitoring Jun 21, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 21, 2026, 08:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 21, 2026, 08:27 PM UTC

    The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers. Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC Impact: You may have experienced issue to log in the Customer Portal.