Infobip incident
Multiple Locations - Meta service degradation
Infobip experienced a critical incident on June 12, 2026 affecting Brazil and EU Region-locked and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:26 PM UTC
Hello, We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side. Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue. We will continue to monitor the situation closely and will provide updates as soon as more information becomes available. Thank you for your understanding.
- identified Jun 12, 2026, 02:38 PM UTC
Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
- identified Jun 12, 2026, 02:41 PM UTC
Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
- identified Jun 12, 2026, 03:44 PM UTC
The issue is still ongoing on Meta’s side. We continue to monitor the situation. For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
- resolved Jun 12, 2026, 05:42 PM UTC
We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational. Start (UTC): 12 June 2026, 13:34 End (UTC): 12 June 2026, 17:26 Impact: You may have experienced degradation in WhatsApp Business messaging during this period.