Global (Europe) - Issue with uploading files in Broadcast

Update timeline

1. investigating Feb 12, 2026, 02:08 AM UTC

   We are currently experiencing degradation with our Broadcast service. You might experience issues when uploading the recipient file and receiving the "Something went wrong while uploading the file. Please try again. " error. Our Team is investigating, and more updates will follow.

2. monitoring Feb 12, 2026, 02:52 AM UTC

   We are no longer observing new occurrences of file upload error. We are closely monitoring the situation with the engineering team as they work towards a resolution to ensure that the issue is entirely resolved.

3. resolved Feb 12, 2026, 03:19 AM UTC

   The incident has been resolved and the Broadcast service is again fully operational. During the specified timeframe, you may had experienced failure in uploading recipient file on Broadcast Start (UTC): 12 February 2026 02:00 End (UTC): 12 February 2026 02:43 Impact: Failure on uploading recipient file on Broadcast Service The disruption arose from unexpected events that occurred during the planned maintenance that was underway between 22:00 and 02:00 UTC (https://status.infobip.com/incidents/t56vylwddbbf) and continued affecting our services after the planned completion time. We apologize for any inconvenience this may have caused.