Resolved after 227 days, affecting Incognia service, on November 25, 2025.
Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability.\nAlthough error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC. Impacted: Product dashboard
Affected components
Incognia service
Update timeline
- resolved Jul 10, 2026, 08:39 PM UTC
Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability.\nAlthough error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC. Impacted: Product dashboard
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Amazon Web Services