Incognia incident

Degraded Performance on Risk API

Major Resolved View vendor source →

Incognia experienced a major incident on November 25, 2025 affecting Global API, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 08:02 PM UTC
Resolved
Nov 25, 2025, 08:15 PM UTC
Duration
13m
Detected by Pingoru
Nov 25, 2025, 08:02 PM UTC

Affected components

Global API

Update timeline

  1. resolved Nov 25, 2025, 08:02 PM UTC

    Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.