Incognia incident

Degraded Performance on Risk API

Major Vendor's status page →

Resolved after 13 minutes, affecting Global API, on November 25, 2025.

resolved Nov 25, 2025, 08:02 PM UTC

Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.

Started
Nov 25, 2025, 08:02 PM UTC
Resolved
Nov 25, 2025, 08:15 PM UTC
Duration
13m
Detected by Pingoru
Nov 25, 2025, 08:02 PM UTC

Affected components

Global API

Update timeline

  1. resolved Nov 25, 2025, 08:02 PM UTC

    Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.

Your product runs on more than Incognia

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →