Incognia experienced a minor incident on March 31, 2026, lasting 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 31, 2026, 08:16 PM UTC
Mar 31, 20:16 UTC Resolved - The incident has been resolved. The overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers. There is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability. Mar 31, 20:04 UTC Monitoring - We have implemented a fix and are currently monitoring its impact. Mar 31, 19:59 UTC Identified - We have identified the issue and are actively working on a fix. Internal services may still experience degraded performance. Mar 31, 19:40 UTC Investigating - We are currently experiencing degraded performance across internal services. This may cause delays in the computation of some signals. Our team is investigating the issue and working to restore normal performance as quickly as possible. We will share further updates as soon as we have more information.