Intermittent Performance Issue

Update timeline

1. investigating Aug 04, 2026, 03:39 PM UTC

   We are experiencing intermittent site responsiveness issues, causing slow page loads and feature performance. Our engineering team is currently investigating and working on a solution. We will provide updates here as soon as they become available. We apologize for the inconvenience and appreciate your patience.

2. monitoring Aug 04, 2026, 04:15 PM UTC

   Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results and expect services to recover over the next 30 minutes.

3. resolved Aug 04, 2026, 04:45 PM UTC

   Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

4. postmortem Aug 06, 2026, 07:50 PM UTC

   On Tuesday morning, 08/04/2026, a performance update caused temporary and intermittent slowness across parts of the platform, particularly during batch check-in and check-out. Our team isolated the cause, reversed the update, and fully restored normal performance by early afternoon. No data was impacted. We have paused these types of updates during the busy back to school season and are updating our internal monitoring to ensure faster detection moving forward.