Incident IQ incident

Platform Performance Issue

Resolved after 54 minutes, affecting Platform, on August 11, 2026.

resolved Aug 11, 2026, 07:03 PM UTC

Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

Started
Aug 11, 2026, 06:09 PM UTC
Resolved
Aug 11, 2026, 07:03 PM UTC
Duration
54m
Detected by Pingoru
Aug 11, 2026, 06:09 PM UTC

Affected components

Platform

Update timeline

  1. investigating Aug 11, 2026, 06:09 PM UTC

    We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels.

  2. monitoring Aug 11, 2026, 06:15 PM UTC

    Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results, and services are recovering.

  3. resolved Aug 11, 2026, 07:03 PM UTC

    Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

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