Incident IQ Outage History

Incident IQ is up right now

Incident IQ had 6 outages in the last 2 years totaling 20h 5m of downtime — averaging 0.2 incidents per month.

There were 6 Incident IQ outages since June 11, 2025 totaling 20h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.incidentiq.com

Minor May 11, 2026

Some characters not working in ticket comments.

Detected by Pingoru
May 11, 2026, 12:33 PM UTC
Resolved
May 11, 2026, 03:03 PM UTC
Duration
2h 30m
Affected: Platform
Timeline · 3 updates
  1. identified May 11, 2026, 12:33 PM UTC

    We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields. Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field. The rest of the platform remains operational. We are working to identify the problem and will update you soon.

  2. monitoring May 11, 2026, 01:51 PM UTC

    We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.

  3. resolved May 11, 2026, 03:03 PM UTC

    The underlying root cause has been addressed and our monitoring confirms that all systems are functioning as expected. If you continue to see any local cached issues, we recommend a final browser restart.

Read the full incident report →

Minor October 27, 2025

Intermittent Page Loads and Login Issues

Detected by Pingoru
Oct 27, 2025, 06:36 PM UTC
Resolved
Oct 27, 2025, 09:09 PM UTC
Duration
2h 33m
Affected: Platform
Timeline · 4 updates
  1. investigating Oct 27, 2025, 06:36 PM UTC

    We are aware of intermittent issues affecting page loads and login issues. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

  2. monitoring Oct 27, 2025, 07:07 PM UTC

    We are pleased to report that all systems are stable and operating normally. Our team will continue to closely monitor performance to ensure continued stability. Thank you for your patience.

  3. resolved Oct 27, 2025, 09:09 PM UTC

    Following a review, our internal monitoring and testing show that all systems are fully operational. We appreciate your patience as we verified system health. If you are still experiencing any issues, please contact our support team directly so we can investigate further.

  4. postmortem Nov 12, 2025, 11:22 PM UTC

    At separate times on October 27th and 30th, IncidentIQ experienced brief periods of degraded platform performance. During these windows, users experienced slow page loads, timeouts, and overall sluggish response times across several areas of the application. The issues were remediated by adjusting, but not fundamentally changing, cloud database configurations. Initial investigation by the engineering team identified issues with a patch deployed by one of our upstream cloud vendors. While working with the vendor to confirm the cause and roll back the change, iiQ engineers increased capacity and deployed additional resources to ensure performance was not impacted between October 30th and November 7th. On November 7, 2025 the provider’s engineers rolled back the patch overnight. No similar incidences of these symptoms have occurred since the rollback, and we expect the rollback will fully resolve this class of issues.

Read the full incident report →

Minor September 2, 2025

Intermittent Performance Issue

Detected by Pingoru
Sep 02, 2025, 01:27 PM UTC
Resolved
Sep 02, 2025, 02:10 PM UTC
Duration
42m
Affected: Platform
Timeline · 3 updates
  1. investigating Sep 02, 2025, 01:27 PM UTC

    We are experiencing some intermittent site responsiveness issues that are causing slow page loading times. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.

  2. monitoring Sep 02, 2025, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 02:10 PM UTC

    Apologies for the inconvenience and thank you for your patience This incident has been resolved. If you experience any additional problems please reach out to Support.

Read the full incident report →

Major July 24, 2025

Intermittent Ticket and Assets Views Not Loading

Detected by Pingoru
Jul 24, 2025, 02:14 PM UTC
Resolved
Jul 24, 2025, 09:11 PM UTC
Duration
6h 56m
Affected: Platform
Timeline · 3 updates
  1. investigating Jul 24, 2025, 02:14 PM UTC

    We are aware of an intermittent issue affecting the loading of tickets and assets views. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

  2. monitoring Jul 24, 2025, 03:36 PM UTC

    We have deployed a fix to address the intermittent issue with tickets and assets views loading and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.

  3. resolved Jul 24, 2025, 09:11 PM UTC

    Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.

Read the full incident report →

Minor June 11, 2025

Intermittent Assets Loading Issue

Detected by Pingoru
Jun 11, 2025, 06:01 PM UTC
Resolved
Jun 11, 2025, 09:48 PM UTC
Duration
3h 46m
Affected: Platform
Timeline · 5 updates
  1. investigating Jun 11, 2025, 06:01 PM UTC

    We are aware of an intermittent issue affecting the loading of assets on certain pages. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

  2. monitoring Jun 11, 2025, 06:35 PM UTC

    We have deployed a fix to address the intermittent asset loading issue and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.

  3. investigating Jun 11, 2025, 08:33 PM UTC

    We are aware of intermittent issues with check-in/out and verifications. Our Engineering Team is currently working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

  4. monitoring Jun 11, 2025, 08:46 PM UTC

    We have deployed a fix to address the issues with check-in/out and verifications and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.

  5. resolved Jun 11, 2025, 09:48 PM UTC

    Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.

Read the full incident report →