Resolved after 20 hours 40 minutes, affecting API and iiQ Email Processing, on February 21, 2023.
Our Engineering team has successfully deployed back-up services to mitigate processing delays with our primary mail service provider. The backlog of delayed email notifications has been cleared and all notifications are sending on schedule as expected. Thanks for your patience as we worked to resolve this issue. Please contact our Support team if you have any questions.
Affected components
Update timeline
- identified Feb 21, 2023, 05:11 PM UTC
We are currently investigating a performance issue with our email service provider. No data is lost, but you may intermittently experience delays with outbound email notifications and inbound email to ticket creation workflows. We are working with our vendor and will provide additional updates here as soon as possible. Thank you for your patience as we work through this issue.
- identified Feb 21, 2023, 05:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 21, 2023, 06:33 PM UTC
Our Engineering team has successfully deployed back-up services to mitigate processing delays with our primary mail service provider. The backlog of delayed email notifications has been cleared and all notifications are sending on schedule as expected. Thanks for your patience as we worked to resolve this issue. Please contact our Support team if you have any questions.
- resolved Feb 22, 2023, 01:51 PM UTC
This incident has been resolved.
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