Resolved after 3 days 21 hours, affecting Platform, on March 20, 2023.
Our Engineering team has identified multiple contributing factors that caused an unexpected load on our servers beginning at 11am EDT. We have mitigated these issues, and all platform KPIs are within standard operational benchmarks as of 12:15pm EDT. Our Engineering team is now focused on efforts to prevent these causes from recurring. We will provide additional updates here as they are available. Thanks for your patience as we worked to resolve this latency issue.
Affected components
Update timeline
- investigating Mar 20, 2023, 03:56 PM UTC
We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and delays displaying saved ticket and asset changes. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.
- monitoring Mar 20, 2023, 05:39 PM UTC
Our Engineering team has identified multiple contributing factors that caused an unexpected load on our servers beginning at 11am EDT. We have mitigated these issues, and all platform KPIs are within standard operational benchmarks as of 12:15pm EDT. Our Engineering team is now focused on efforts to prevent these causes from recurring. We will provide additional updates here as they are available. Thanks for your patience as we worked to resolve this latency issue.
- resolved Mar 24, 2023, 01:51 PM UTC
This incident has been resolved.
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