Incident IQ incident
Parts quantities not being removed when added to tickets.
Resolved after 10 days 18 hours, affecting Platform, on April 20, 2023.
We have deployed a fix over the weekend to address the the underlying issue preventing users from making parts inventory adjustments via tickets and directly on parts inventory management pages.
Affected components
Update timeline
- identified Apr 20, 2023, 05:41 PM UTC
We are currently aware of an issue preventing part quantities from being removed from inventory when adding parts to tickets. Our engineering team is working on releasing a fix for this issue.
- monitoring Apr 24, 2023, 03:18 PM UTC
We have deployed a fix over the weekend to address the the underlying issue preventing users from making parts inventory adjustments via tickets and directly on parts inventory management pages.
- resolved May 01, 2023, 12:34 PM UTC
This incident has been resolved.
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