Incident IQ incident

Page Loading Issue

Resolved after 6 hours 20 minutes, affecting Platform, on June 21, 2023.

monitoring Jun 21, 2023, 04:03 PM UTC

We have identified and remediated the issue. Site responsiveness has returned to normal levels; we will continue monitoring to ensure site performance remains optimal. Apologies for any inconvenience the brief interruption between 11:45 am and 11:55am EDT may have caused.

Started
Jun 21, 2023, 03:52 PM UTC
Resolved
Jun 21, 2023, 10:13 PM UTC
Duration
6h 20m
Detected by Pingoru
Jun 21, 2023, 03:52 PM UTC

Affected components

Platform

Update timeline

  1. investigating Jun 21, 2023, 03:52 PM UTC

    We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and intermittent login problems. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.

  2. monitoring Jun 21, 2023, 04:03 PM UTC

    We have identified and remediated the issue. Site responsiveness has returned to normal levels; we will continue monitoring to ensure site performance remains optimal. Apologies for any inconvenience the brief interruption between 11:45 am and 11:55am EDT may have caused.

  3. resolved Jun 21, 2023, 10:13 PM UTC

    The issue has been identified and a fix has been implemented.

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