Resolved after 7 hours 19 minutes, affecting Platform, on December 4, 2023.
A fix has been deployed and site performance has returned to normal across the board. We are continuing to monitor the situation for the time being to ensure no further delays to ticket views and updates occur.
Affected components
Update timeline
- identified Dec 04, 2023, 01:31 PM UTC
We are aware of an issue causing delays with ticket updates appearing in views and on tickets. The underlying cause has been identified and we are working on resolving this issue as soon as possible.
- monitoring Dec 04, 2023, 06:53 PM UTC
A fix has been deployed and site performance has returned to normal across the board. We are continuing to monitor the situation for the time being to ensure no further delays to ticket views and updates occur.
- resolved Dec 05, 2023, 01:50 AM UTC
This incident has been resolved.
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Amazon Web Services