Resolved after 11 hours 29 minutes, affecting Platform, on April 15, 2024.
We have successfully deployed a hotfix to address issues with custom field visibility and functionality for the web and mobile versions of Incident IQ. Users should once again see these fields listed correctly under their respective issues on tickets and model categories on assets. We're sorry for any delays or confusion this issue has caused and appreciate everyone's patience as we worked to resolve this issue. If you have any additional questions or concerns please reach out to our support team for further assistance.
Affected components
Update timeline
- investigating Apr 15, 2024, 03:35 PM UTC
We are aware of an issue affecting the visibility of custom fields on tickets and assets. Our engineering team is investigating and we will provide further updates as soon as possible.
- identified Apr 15, 2024, 08:02 PM UTC
We have identified the underlying issue affecting custom field visibility and are working on getting a hotfix ready for deployment. We will continue to provide updates as they become available.
- resolved Apr 16, 2024, 03:04 AM UTC
We have successfully deployed a hotfix to address issues with custom field visibility and functionality for the web and mobile versions of Incident IQ. Users should once again see these fields listed correctly under their respective issues on tickets and model categories on assets. We're sorry for any delays or confusion this issue has caused and appreciate everyone's patience as we worked to resolve this issue. If you have any additional questions or concerns please reach out to our support team for further assistance.
Your product runs on more than Incident IQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services