Resolved after 3 hours 52 minutes, affecting Platform, on September 30, 2024.
We identified an issue where only adding a resolution to actions that were not visible to requestors would prevent users from closing tickets if resolution actions were required. A fix has been deployed and this issue has been resolved. We're sorry for any delays this may have caused in closing tickets out this morning. If you have any further questions or concerns please reach out to our support team for assistance.
Affected components
Update timeline
- investigating Sep 30, 2024, 01:03 PM UTC
We're aware of an issue preventing users from closing tickets. Our engineering team is working on resolving the issue. We will continue to provide updates as they become available.
- resolved Sep 30, 2024, 04:55 PM UTC
We identified an issue where only adding a resolution to actions that were not visible to requestors would prevent users from closing tickets if resolution actions were required. A fix has been deployed and this issue has been resolved. We're sorry for any delays this may have caused in closing tickets out this morning. If you have any further questions or concerns please reach out to our support team for assistance.
Your product runs on more than Incident IQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services