Resolved after 4 hours 52 minutes, affecting Platform, on October 1, 2024.
We encountered a platform-wide issue between 11:31 am - 12:10 pm EDT which degraded performance and in some cases prevented login access. Since the remediation deployment this afternoon, we have been monitoring all platform metrics and continuing with extensive testing. We're sorry for any delays or confusion this issue has caused and appreciate everyone's patience as we worked to resolve this issue. If you have any additional questions or concerns please contact our support team for further assistance.
Affected components
Update timeline
- investigating Oct 01, 2024, 03:48 PM UTC
We are aware of an issue preventing users from accessing the Incident IQ site or causing blank loading pages. Our engineering team is aware of this and is working to restore system functionality as soon as possible. We will provide further updates as they become available.
- investigating Oct 01, 2024, 04:16 PM UTC
We have identified the issue and have deployed a resolution to restore access to affected sites are currently monitoring the situation. If you have any additional questions or concerns during this time please contact our support team.
- resolved Oct 01, 2024, 08:41 PM UTC
We encountered a platform-wide issue between 11:31 am - 12:10 pm EDT which degraded performance and in some cases prevented login access. Since the remediation deployment this afternoon, we have been monitoring all platform metrics and continuing with extensive testing. We're sorry for any delays or confusion this issue has caused and appreciate everyone's patience as we worked to resolve this issue. If you have any additional questions or concerns please contact our support team for further assistance.
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