Incapsula incident
[INC-1182] Delay of Cloud Security Management Configuration Changes
Ongoing since 03:00 PM UTC, affecting Cloud Security Management Configuration Changes.
Some customers may continue to experience delays when applying certain configuration changes. The issue remains limited in scope and does not affect all customers or configuration changes. Our teams are actively executing a phased mitigation plan to restore normal processing for the affected services. The phased plan will be applied during low traffic times in our PoPs to minimise any further disruption. We continue to monitor the service closely and will provide further updates as progress is made. The next update will be before 00:00 UTC.
Affected components
Update timeline
- investigating Nov 04, 2026, 03:00 PM UTC
We are investigating an incident where some customers may experience delays when applying certain configuration changes. Not all configuration changes or customers are affected. Our teams are actively investigating and we will provide further updates as more information becomes available. The next update will not be after 15:30 UTC
- investigating Nov 04, 2026, 03:07 PM UTC
We are investigating an incident where some customers may experience delays when applying certain configuration changes. Not all configuration changes or customers are affected. Our teams are actively investigating and we will provide further updates as more information becomes available. The next update will not be after 15:30 UTC
- identified Nov 04, 2026, 03:23 PM UTC
Some customers may continue to experience delays when applying certain configuration changes. The issue remains limited in scope and does not affect all customers or configuration changes. Our teams are actively executing a phased mitigation plan to restore normal processing for the affected services. The phased plan will be applied during low traffic times in our PoPs to minimise any further disruption. We continue to monitor the service closely and will provide further updates as progress is made. The next update will be before 00:00 UTC.
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