Impact Outage History
Impact is up right nowPingoru has recorded 51 incidents for Impact: 14 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 2 | 10 of 720 (1%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 9 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 508 (1%) |
Incidents, newest first
Minor October 21, 2026 General Reporting Delay - Actions only (Tracking Unaffected) 3h 28m Reporting
Started Oct 21, 2026, 08:23 PM UTC· resolved Oct 21, 2026, 11:52 PM UTC
- investigating Oct 21, 2026, 08:23 PM UTC
We are currently experiencing delays in processing and reporting conversion/action events. Tracking is unaffected. We are investigating the issue and will provide an update as soon as possible. Thank you for your patience.
- identified Oct 21, 2026, 09:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2026, 11:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 11:52 PM UTC
This incident has been resolved.
Major August 20, 2026 Newsletters, CRM, and Workflows Emails Not Sending 9h 26m System Emails
Started Aug 20, 2026, 01:54 PM UTC· resolved Aug 20, 2026, 11:20 PM UTC
- investigating Aug 20, 2026, 01:54 PM UTC
We are currently investigating this issue.
- identified Aug 20, 2026, 01:59 PM UTC
We have identified the issue and are currently working on a fix.
- monitoring Aug 20, 2026, 03:38 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 20, 2026, 11:20 PM UTC
The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago.
Minor July 29, 2026 General Reporting Delay (Postback Actions ONLY) 3h 15m Reporting
Started Jul 29, 2026, 04:16 PM UTC· resolved Jul 29, 2026, 07:32 PM UTC
- investigating Jul 29, 2026, 04:16 PM UTC
We're currently experiencing reporting delays in processing Postback Actions (ONLY), but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
- resolved Jul 29, 2026, 07:32 PM UTC
This incident has been resolved.
Minor June 29, 2026 Elevated Report - API Errors 4h 8m Reporting, Data Exports and Jobs
Started Jun 29, 2026, 03:07 PM UTC· resolved Jun 29, 2026, 07:16 PM UTC
- investigating Jun 29, 2026, 03:07 PM UTC
We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible. Tracking is not affected.
- identified Jun 29, 2026, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 29, 2026, 07:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 07:16 PM UTC
This incident has been resolved.
Minor May 7, 2026 General Reporting Delay (Tracking Unaffected) 6h 13m Reporting
Started May 07, 2026, 11:27 PM UTC· resolved May 08, 2026, 05:40 AM UTC
- investigating May 07, 2026, 11:27 PM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
- identified May 08, 2026, 02:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 04:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 05:40 AM UTC
This incident has been resolved.
Minor April 14, 2026 Platform Session Performance 2h 12m Platform Web Portal
Started Apr 14, 2026, 04:55 AM UTC· resolved Apr 14, 2026, 07:07 AM UTC
- investigating Apr 14, 2026, 04:55 AM UTC
We are currently investigating this issue.
- monitoring Apr 14, 2026, 06:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 07:07 AM UTC
This incident has been resolved.
Minor January 22, 2026 Click Reporting Delay 3h 5m Reporting
Started Jan 22, 2026, 02:21 PM UTC· resolved Jan 22, 2026, 05:27 PM UTC
- investigating Jan 22, 2026, 02:21 PM UTC
Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.
- identified Jan 22, 2026, 02:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 05:27 PM UTC
This incident has been resolved.
Minor January 14, 2026 Conversion Processing Delay (Tracking Unaffected) 7h 8m Reporting, Webhook / Postbacks
Started Jan 14, 2026, 12:38 AM UTC· resolved Jan 14, 2026, 07:47 AM UTC
- monitoring Jan 14, 2026, 12:38 AM UTC
We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.
- resolved Jan 14, 2026, 07:47 AM UTC
This incident has been resolved.
Major December 11, 2025 General Platform Incident- Identified the Issue 2h 47m Platform Web Portal
Started Dec 11, 2025, 07:11 PM UTC· resolved Dec 11, 2025, 09:58 PM UTC
- identified Dec 11, 2025, 07:11 PM UTC
We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.
- resolved Dec 11, 2025, 09:58 PM UTC
The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).
Major December 5, 2025 General Platform Incident- Resolved 47m Platform Web Portal, Platform API, Marketing Website
Started Dec 05, 2025, 08:58 AM UTC· resolved Dec 05, 2025, 09:46 AM UTC
- investigating Dec 05, 2025, 08:58 AM UTC
We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.
- investigating Dec 05, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
- identified Dec 05, 2025, 09:19 AM UTC
We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.
- monitoring Dec 05, 2025, 09:28 AM UTC
The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.
- resolved Dec 05, 2025, 09:46 AM UTC
The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).
Minor October 30, 2025 General Reporting Delay (Performance Reports only) 7h 7m Reporting
Started Oct 30, 2025, 05:20 PM UTC· resolved Oct 31, 2025, 12:28 AM UTC
- investigating Oct 30, 2025, 05:20 PM UTC
We're currently experiencing delays in pipelining data to our Performance reports. Fact-level reports are up-to-date. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.
- identified Oct 30, 2025, 06:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2025, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 12:28 AM UTC
This incident has been resolved.
Notice October 27, 2025 General Reporting Delay (Tracking Unaffected)- Investigating 2h 37m Reporting
Started Oct 27, 2025, 05:21 AM UTC· resolved Oct 27, 2025, 07:58 AM UTC
- investigating Oct 27, 2025, 05:21 AM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
- identified Oct 27, 2025, 07:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 07:58 AM UTC
This incident has been resolved.
Minor September 26, 2025 Creator Search Down 17h 34m Platform Web Portal
Started Sep 26, 2025, 10:29 PM UTC· resolved Sep 27, 2025, 04:04 PM UTC
- investigating Sep 26, 2025, 10:29 PM UTC
We have an outage for our Creator Search tool where all searches will return server issues. We are actively working to resolve the issue.
- identified Sep 26, 2025, 10:30 PM UTC
Issue has been identified and we are working on a fix.
- resolved Sep 27, 2025, 04:04 PM UTC
The issue has been resolved.
Major August 21, 2025 Brand Marketplace and My Brands pages are not available 4h 45m Platform Web Portal
Started Aug 21, 2025, 06:25 PM UTC· resolved Aug 21, 2025, 11:11 PM UTC
- investigating Aug 21, 2025, 06:25 PM UTC
The Brand Marketplace and My Brands pages are currently down for publishers and creators.
- identified Aug 21, 2025, 06:35 PM UTC
We have found root cause and are putting out a fix.
- monitoring Aug 21, 2025, 08:08 PM UTC
A fix has been implemented and the pages are available again. We are monitoring for any further issues.
- resolved Aug 21, 2025, 11:11 PM UTC
This incident has been resolved.
Major August 13, 2025 Disruption in Storefront Plugins 12d 23h Storefront Plugins
Started Aug 13, 2025, 09:05 AM UTC· resolved Aug 26, 2025, 08:24 AM UTC
- investigating Aug 13, 2025, 09:05 AM UTC
We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.
- identified Aug 14, 2025, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 14, 2025, 11:56 AM UTC
The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.
- monitoring Aug 20, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 08:24 AM UTC
This incident has been resolved.
Minor July 8, 2025 General Reporting Incident - Report taking longer to load 4h 24m Reporting
Started Jul 08, 2025, 06:10 PM UTC· resolved Jul 08, 2025, 10:35 PM UTC
- investigating Jul 08, 2025, 06:10 PM UTC
Reports are taking longer to load than expected. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.
- identified Jul 08, 2025, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 08, 2025, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 10:35 PM UTC
This incident has been resolved.
Minor June 30, 2025 Partial Degradation in Report Functionality 2h 51m Reporting
Started Jun 30, 2025, 02:43 PM UTC· resolved Jun 30, 2025, 05:35 PM UTC
- investigating Jun 30, 2025, 02:43 PM UTC
We are currently investigating intermittent issues affecting reporting and Data Lab reporting across the platform. Tracking functionality remains unaffected. We will provide updates as soon as more information becomes available.
- identified Jun 30, 2025, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 05:35 PM UTC
This incident has been resolved.
Minor June 26, 2025 General Reporting Delay 6h 58m Reporting
Started Jun 26, 2025, 11:22 AM UTC· resolved Jun 26, 2025, 06:20 PM UTC
- identified Jun 26, 2025, 11:22 AM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
- monitoring Jun 26, 2025, 02:15 PM UTC
The initial issue has been identified and fix and we are monitoring the results.
- resolved Jun 26, 2025, 06:20 PM UTC
This incident has been resolved.
Minor June 25, 2025 Data Lab Maintenance 5m Reporting
Started Jun 25, 2025, 09:09 PM UTC· resolved Jun 25, 2025, 09:15 PM UTC
- investigating Jun 25, 2025, 09:09 PM UTC
We are currently rolling out a new version of Data Lab. During this deployment, users may experience intermittent behavior. We appreciate your patience and understanding as we complete the release.
- resolved Jun 25, 2025, 09:15 PM UTC
This incident has been resolved.
Major June 12, 2025 Cloud Provider Outages 21h 20m Reporting, Platform Web Portal, Batch FTP Tracking, Product Catalog and 2 more
Started Jun 12, 2025, 07:08 PM UTC· resolved Jun 13, 2025, 04:29 PM UTC
- investigating Jun 12, 2025, 07:08 PM UTC
Many of our cloud based infrastructure providers are experiencing issues. As a result we are seeing partial outages on the platform on many pages that depend on these platforms. We are currently investigating.
- investigating Jun 12, 2025, 07:17 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 07:18 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 07:51 PM UTC
Our providers have resolved the issue and we are seeing the site is now operating as expected. We are continuing to monitor.
- resolved Jun 13, 2025, 04:29 PM UTC
We confirmed all services are operating as expected as of 5 PM PDT Thursday June 12th.
Major June 9, 2025 Shopify Conversions Outage 15d 1h Product Catalog
Started Jun 09, 2025, 07:56 AM UTC· resolved Jun 24, 2025, 09:20 AM UTC
- investigating Jun 09, 2025, 07:56 AM UTC
We are currently investigating this issue.
- identified Jun 09, 2025, 08:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 09, 2025, 08:20 PM UTC
The fix has been implemented and is currently being monitored. Conversions that occurred during the outage are being replayed, and we expect to be fully caught up within the next 24 hours. The team is still actively working on a fix to sync Shopify Product Catalogs.
- resolved Jun 24, 2025, 09:20 AM UTC
This incident has been resolved.
Minor June 3, 2025 General Reporting Delay (Tracking Unaffected) - Issue Identified 9h 37m Reporting
Started Jun 03, 2025, 06:22 PM UTC· resolved Jun 04, 2025, 03:59 AM UTC
- identified Jun 03, 2025, 06:22 PM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.
- identified Jun 03, 2025, 10:30 PM UTC
We identified the hardware issue and are working to replace the replica in our system so we can resume processing. There is no data loss.
- monitoring Jun 04, 2025, 01:01 AM UTC
A fix has been implemented and we are monitoring results while processing catches up.
- resolved Jun 04, 2025, 03:59 AM UTC
This incident has been resolved and reports are catching up.
Notice January 26, 2025 General Platform Maintenance 3m
Started Jan 26, 2025, 11:30 AM UTC· resolved Jan 26, 2025, 11:34 AM UTC
- identified Jan 26, 2025, 11:30 AM UTC
Routine scheduled maintenance will begin shortly. This is for incident management purposes and does not impact any services, so is safe to ignore.
- monitoring Jan 26, 2025, 11:32 AM UTC
Moving incident to monitoring status.
- resolved Jan 26, 2025, 11:34 AM UTC
Moving incident to resolved status.
Major January 21, 2025 API Outage 6m Reporting, Platform Mobile App, API Tracking, Platform API and 1 more
Started Jan 21, 2025, 12:07 PM UTC· resolved Jan 21, 2025, 12:14 PM UTC
- investigating Jan 21, 2025, 12:07 PM UTC
We are currently investigating this issue.
- identified Jan 21, 2025, 12:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 21, 2025, 12:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2025, 12:14 PM UTC
This incident has been resolved.
Critical January 20, 2025 Mobile App Incident 3h 59m Platform Mobile App
Started Jan 20, 2025, 02:03 PM UTC· resolved Jan 20, 2025, 06:02 PM UTC
- investigating Jan 20, 2025, 02:03 PM UTC
We are currently experiencing disruptions with the mobile app. Our team is actively investigating the issue in collaboration with Google to identify the root cause. We will provide updates as soon as more information becomes available.
- monitoring Jan 20, 2025, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2025, 06:02 PM UTC
This incident has been resolved.