Impact incident

Newsletters, CRM, and Workflows Emails Not Sending

Major Resolved View vendor source →

Impact experienced a major incident on August 20, 2026 affecting System Emails, lasting 9h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 01:54 PM UTC
Resolved
Aug 20, 2026, 11:20 PM UTC
Duration
9h 26m
Detected by Pingoru
Aug 20, 2026, 01:54 PM UTC

Affected components

System Emails

Update timeline

  1. investigating Aug 20, 2026, 01:54 PM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2026, 01:59 PM UTC

    We have identified the issue and are currently working on a fix.

  3. monitoring Aug 20, 2026, 03:38 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Aug 20, 2026, 11:20 PM UTC

    The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago.