Impact had 13 outages in the last 2 years totaling 373h 4m of downtime — averaging 0.5 incidents per month.
There were 13 Impact outages since August 13, 2025 totaling 373h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing reporting delays in processing Postback Actions (ONLY), but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
This incident has been resolved.
We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible. Tracking is not affected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.
This incident has been resolved.
We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.
The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).
We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.
We are continuing to investigate this issue.
We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.
The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.
The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).
We're currently experiencing delays in pipelining data to our Performance reports. Fact-level reports are up-to-date. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have an outage for our Creator Search tool where all searches will return server issues. We are actively working to resolve the issue.
Issue has been identified and we are working on a fix.
The issue has been resolved.
The Brand Marketplace and My Brands pages are currently down for publishers and creators.
We have found root cause and are putting out a fix.
A fix has been implemented and the pages are available again. We are monitoring for any further issues.
This incident has been resolved.
We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.
The issue has been identified and a fix is being implemented.
The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.