Impact Outage History

Impact is up right now

Impact had 13 outages in the last 2 years totaling 374h 13m of downtime — averaging 0.5 incidents per month.

There were 13 Impact outages since July 8, 2025 totaling 374h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.impact.com

Minor June 29, 2026

Elevated Report - API Errors

Detected by Pingoru
Jun 29, 2026, 03:07 PM UTC
Resolved
Jun 29, 2026, 07:16 PM UTC
Duration
4h 8m
Affected: ReportingData Exports and Jobs
Timeline · 4 updates
  1. investigating Jun 29, 2026, 03:07 PM UTC

    We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible. Tracking is not affected.

  2. identified Jun 29, 2026, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 29, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 29, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

General Reporting Delay (Tracking Unaffected)

Detected by Pingoru
May 07, 2026, 11:27 PM UTC
Resolved
May 08, 2026, 05:40 AM UTC
Duration
6h 13m
Affected: Reporting
Timeline · 4 updates
  1. investigating May 07, 2026, 11:27 PM UTC

    We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

  2. identified May 08, 2026, 02:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 05:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Platform Session Performance

Detected by Pingoru
Apr 14, 2026, 04:55 AM UTC
Resolved
Apr 14, 2026, 07:07 AM UTC
Duration
2h 12m
Affected: Platform Web Portal
Timeline · 3 updates
  1. investigating Apr 14, 2026, 04:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 14, 2026, 06:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 07:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Click Reporting Delay

Detected by Pingoru
Jan 22, 2026, 02:21 PM UTC
Resolved
Jan 22, 2026, 05:27 PM UTC
Duration
3h 5m
Affected: Reporting
Timeline · 4 updates
  1. investigating Jan 22, 2026, 02:21 PM UTC

    Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.

  2. identified Jan 22, 2026, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Conversion Processing Delay (Tracking Unaffected)

Detected by Pingoru
Jan 14, 2026, 12:38 AM UTC
Resolved
Jan 14, 2026, 07:47 AM UTC
Duration
7h 8m
Affected: ReportingWebhook / Postbacks
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 12:38 AM UTC

    We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.

  2. resolved Jan 14, 2026, 07:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025

General Platform Incident- Identified the Issue

Detected by Pingoru
Dec 11, 2025, 07:11 PM UTC
Resolved
Dec 11, 2025, 09:58 PM UTC
Duration
2h 47m
Affected: Platform Web Portal
Timeline · 2 updates
  1. identified Dec 11, 2025, 07:11 PM UTC

    We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.

  2. resolved Dec 11, 2025, 09:58 PM UTC

    The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).

Read the full incident report →

Major December 5, 2025

General Platform Incident- Resolved

Detected by Pingoru
Dec 05, 2025, 08:58 AM UTC
Resolved
Dec 05, 2025, 09:46 AM UTC
Duration
47m
Affected: Platform Web PortalPlatform APIMarketing Website
Timeline · 5 updates
  1. investigating Dec 05, 2025, 08:58 AM UTC

    We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.

  2. investigating Dec 05, 2025, 09:12 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 05, 2025, 09:19 AM UTC

    We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.

  4. monitoring Dec 05, 2025, 09:28 AM UTC

    The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.

  5. resolved Dec 05, 2025, 09:46 AM UTC

    The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).

Read the full incident report →

Minor October 30, 2025

General Reporting Delay (Performance Reports only)

Detected by Pingoru
Oct 30, 2025, 05:20 PM UTC
Resolved
Oct 31, 2025, 12:28 AM UTC
Duration
7h 7m
Affected: Reporting
Timeline · 4 updates
  1. investigating Oct 30, 2025, 05:20 PM UTC

    We're currently experiencing delays in pipelining data to our Performance reports. Fact-level reports are up-to-date. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.

  2. identified Oct 30, 2025, 06:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 30, 2025, 10:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 27, 2025

General Reporting Delay (Tracking Unaffected)- Investigating

Detected by Pingoru
Oct 27, 2025, 05:21 AM UTC
Resolved
Oct 27, 2025, 07:58 AM UTC
Duration
2h 37m
Affected: Reporting
Timeline · 4 updates
  1. investigating Oct 27, 2025, 05:21 AM UTC

    We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

  2. identified Oct 27, 2025, 07:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 07:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 07:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Creator Search Down

Detected by Pingoru
Sep 26, 2025, 10:29 PM UTC
Resolved
Sep 27, 2025, 04:04 PM UTC
Duration
17h 34m
Affected: Platform Web Portal
Timeline · 3 updates
  1. investigating Sep 26, 2025, 10:29 PM UTC

    We have an outage for our Creator Search tool where all searches will return server issues. We are actively working to resolve the issue.

  2. identified Sep 26, 2025, 10:30 PM UTC

    Issue has been identified and we are working on a fix.

  3. resolved Sep 27, 2025, 04:04 PM UTC

    The issue has been resolved.

Read the full incident report →

Major August 21, 2025

Brand Marketplace and My Brands pages are not available

Detected by Pingoru
Aug 21, 2025, 06:25 PM UTC
Resolved
Aug 21, 2025, 11:11 PM UTC
Duration
4h 45m
Affected: Platform Web Portal
Timeline · 4 updates
  1. investigating Aug 21, 2025, 06:25 PM UTC

    The Brand Marketplace and My Brands pages are currently down for publishers and creators.

  2. identified Aug 21, 2025, 06:35 PM UTC

    We have found root cause and are putting out a fix.

  3. monitoring Aug 21, 2025, 08:08 PM UTC

    A fix has been implemented and the pages are available again. We are monitoring for any further issues.

  4. resolved Aug 21, 2025, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

Disruption in Storefront Plugins

Detected by Pingoru
Aug 13, 2025, 09:05 AM UTC
Resolved
Aug 26, 2025, 08:24 AM UTC
Duration
12d 23h
Affected: Storefront Plugins
Timeline · 5 updates
  1. investigating Aug 13, 2025, 09:05 AM UTC

    We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.

  2. identified Aug 14, 2025, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 14, 2025, 11:56 AM UTC

    The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.

  4. monitoring Aug 20, 2025, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 26, 2025, 08:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2025

General Reporting Incident - Report taking longer to load

Detected by Pingoru
Jul 08, 2025, 06:10 PM UTC
Resolved
Jul 08, 2025, 10:35 PM UTC
Duration
4h 24m
Affected: Reporting
Timeline · 4 updates
  1. investigating Jul 08, 2025, 06:10 PM UTC

    Reports are taking longer to load than expected. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.

  2. identified Jul 08, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2025, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2025, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →