Imagine Learning Outage History
Imagine Learning is up right nowPingoru has recorded 71 incidents for Imagine Learning: 67 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 242 of 720 (34%) |
| May 2026 | 4 | 94 of 744 (13%) |
| June 2026 | 2 | 79 of 720 (11%) |
| July 2026 | 3 | 10 of 744 (1%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 9 | 22 of 720 (3%) |
| October 2026 | 1 | 8 of 587 (1%) |
Incidents, newest first
Minor April 9, 2026 Twig Science - Intermittent issues with accessing class data. 1h 24m Twig Science
Started Apr 09, 2026, 02:36 PM UTC· resolved Apr 09, 2026, 04:01 PM UTC
- investigating Apr 09, 2026, 02:36 PM UTC
Our team is actively investigating an issue impacting users of Twig Science. Users may experience intermittent issues with accessing class data within the Twig Science Product. We apologize for the inconvenience and will provide an update soon.
- identified Apr 09, 2026, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 09, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 04:01 PM UTC
This incident has been resolved.
Minor April 8, 2026 Educators and Students may experience outdated rosters. 21h 18m Imagine MyPath K-12, Dragonfly, Imagine Language & Literacy, Imagine Español and 8 more
Started Apr 08, 2026, 02:26 PM UTC· resolved Apr 09, 2026, 11:44 AM UTC
- identified Apr 08, 2026, 02:26 PM UTC
Our team is actively investigating an issue impacting users of multiple products. Changes to rosters made within the last 12 hours may not yet be reflected across some Imagine Learning products. We apologize for the inconvenience and will provide an update soon.
- monitoring Apr 08, 2026, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 11:44 AM UTC
This incident has been resolved.
Major April 6, 2026 Imagine Edgenuity - Users Experiencing Errors, Slow Loading Issues 5h 18m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 4 more
Started Apr 06, 2026, 05:57 PM UTC· resolved Apr 06, 2026, 11:16 PM UTC
- investigating Apr 06, 2026, 05:57 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity and Imagine Purpose 6–12. Students and Educators may experience intermittent errors, slow performance, and unexpected logouts. We apologize for the inconvenience and will provide an update soon.
- monitoring Apr 06, 2026, 06:40 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Apr 06, 2026, 11:16 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor April 1, 2026 Multiple Products - Real-Time Reports are Behind 2h 6m Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Purpose K-5 and 2 more
Started Apr 01, 2026, 08:26 PM UTC· resolved Apr 01, 2026, 10:33 PM UTC
- investigating Apr 01, 2026, 08:26 PM UTC
Our team is actively investigating an issue where real-time reports are not reflecting the most recent data. We apologize for the inconvenience and will provide an update soon.
- investigating Apr 01, 2026, 09:28 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 01, 2026, 10:18 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Apr 01, 2026, 10:33 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor April 1, 2026 Imagine Edgenuity - Teachers Cannot Download Student Uploaded Assignments 5h 46m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 4 more
Started Apr 01, 2026, 04:03 PM UTC· resolved Apr 01, 2026, 09:50 PM UTC
- investigating Apr 01, 2026, 04:03 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity, Teachers cannot download student uploaded assignments. We apologize for the inconvenience and will provide an update soon.
- identified Apr 01, 2026, 04:05 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Apr 01, 2026, 07:41 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Apr 01, 2026, 09:50 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 31, 2026 Multiple Products - Chromebooks and Tablets Users Cannot Login Using Clever and or Classlink 1h 31m Imagine MyPath K-12, Dragonfly, Imagine Language & Literacy, Imagine Español and 6 more
Started Mar 31, 2026, 06:26 PM UTC· resolved Mar 31, 2026, 07:58 PM UTC
- investigating Mar 31, 2026, 06:26 PM UTC
Our team is actively investigating an issue impacting users of several products on mobile devices, including Chromebooks and iPads. Users may be unable to log in using Clever or ClassLink. We apologize for the inconvenience and will provide an update soon.
- monitoring Mar 31, 2026, 06:42 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Mar 31, 2026, 07:58 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 31, 2026 Imagine Edgenuity - Some Activities Present Error Message 6h 15m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 4 more
Started Mar 31, 2026, 05:24 PM UTC· resolved Mar 31, 2026, 11:39 PM UTC
- investigating Mar 31, 2026, 05:24 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Students may see an error message when completing some activities. We apologize for the inconvenience and will provide an update soon.
- identified Mar 31, 2026, 05:56 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- identified Mar 31, 2026, 06:00 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Mar 31, 2026, 07:58 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Mar 31, 2026, 11:39 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 27, 2026 Multiple Products - Some Questions, Activities Requiring Student Uploads are Not Working 8m Imagine Learning EL Education, Imagine EdgeEX, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics and 1 more
Started Mar 27, 2026, 07:21 PM UTC· resolved Mar 27, 2026, 07:30 PM UTC
- investigating Mar 27, 2026, 07:21 PM UTC
Our team is actively investigating an issue impacting users of EdgeEX and IL Classroom products. Some questions and activities that require a student to upload a submission are not working. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 27, 2026, 07:30 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor March 26, 2026 Multiple Products - Issues Logging In and Navigation 14h 38m Imagine MyPath K-12, Dragonfly, Imagine Language & Literacy, Imagine EdgeEX and 7 more
Started Mar 26, 2026, 01:23 PM UTC· resolved Mar 27, 2026, 04:01 AM UTC
- identified Mar 26, 2026, 01:23 PM UTC
Our team is actively preparing a fix for an issue preventing some users from logging in, seeing errors when navigating the system, missing essay scores, and slowness.
- monitoring Mar 26, 2026, 04:28 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Mar 27, 2026, 04:01 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor March 25, 2026 Multiple Products - Intermittent Issues with Login and Navigation 21h 44m Imagine MyPath K-12, Dragonfly, Imagine Language & Literacy, Imagine Español and 6 more
Started Mar 25, 2026, 01:22 PM UTC· resolved Mar 26, 2026, 11:06 AM UTC
- investigating Mar 25, 2026, 01:22 PM UTC
Our team is actively investigating an issue preventing some users from logging in from the Product Selection Page, seeing errors when navigating the system, or overall slowness. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 26, 2026, 11:06 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical March 25, 2026 Multiple Products - Users Cannot Login from Product Selection Page 1h 1m Imagine MyPath K-12, Imagine Español, Imagine Galileo, Imagine Purpose K-5 and 2 more
Started Mar 25, 2026, 10:30 AM UTC· resolved Mar 25, 2026, 11:32 AM UTC
- investigating Mar 25, 2026, 10:30 AM UTC
Our team is actively investigating an issue preventing users from logging in from the Product Selection Page. We apologize for the inconvenience and will provide an update soon.
- investigating Mar 25, 2026, 11:00 AM UTC
We are continuing to investigate this issue.
- resolved Mar 25, 2026, 11:32 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 24, 2026 Imaging Math and Imagine Math Facts - Some Users Cannot Log In 3h 27m Imagine Math, Imagine Math Facts
Started Mar 24, 2026, 02:42 PM UTC· resolved Mar 24, 2026, 06:09 PM UTC
- investigating Mar 24, 2026, 02:42 PM UTC
Our team is actively investigating an issue impacting users of Imagine Math and Imagine Math Facts. Some students and educators are not able to log in. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 24, 2026, 06:09 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 23, 2026 Imagine+ Assessment - Students Presented Errors When Attempting Diagnostic 1h 48m Imagine+ Assessment
Started Mar 23, 2026, 02:53 AM UTC· resolved Mar 23, 2026, 04:41 AM UTC
- investigating Mar 23, 2026, 02:53 AM UTC
Our team is actively investigating an issue impacting users of Imagine+ Assessment. Students attempting to complete the diagnostic are presented an error message. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 23, 2026, 04:41 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical March 19, 2026 Instructional Services and Academies - Cannot Log In 14m Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy and 2 more
Started Mar 19, 2026, 09:51 PM UTC· resolved Mar 19, 2026, 10:05 PM UTC
- investigating Mar 19, 2026, 09:51 PM UTC
Our team is actively investigating an issue impacting users of Instructional Services and Academies. Users are not able to log in from the Imagine Learning Virtual Portal. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 19, 2026, 10:05 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical March 11, 2026 Multiple Products - Users Cannot Log In 15m Imagine MyPath K-12, Dragonfly, Imagine Language & Literacy, Imagine Español and 6 more
Started Mar 11, 2026, 04:19 AM UTC· resolved Mar 11, 2026, 04:34 AM UTC
- investigating Mar 11, 2026, 04:19 AM UTC
We are currently investigating an issue affecting users’ ability to log in. We apologize for the inconvenience and will provide an update soon.
- resolved Mar 11, 2026, 04:34 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical March 9, 2026 Imagine Learning Classroom - Issues Logging In and Using Applications 2h 31m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education
Started Mar 09, 2026, 11:59 AM UTC· resolved Mar 09, 2026, 02:30 PM UTC
- investigating Mar 09, 2026, 11:59 AM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. The application web page is not loading for some users. Some users are currently unable to log in. For those who can log in, certain pages may load slowly or fail to load. We apologize for the inconvenience and will provide an update as soon as more information is available.
- monitoring Mar 09, 2026, 12:37 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Mar 09, 2026, 02:30 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major March 3, 2026 Imagine Edgenuity - Some Users Cannot Log In 3h 45m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 5 more
Started Mar 03, 2026, 12:48 AM UTC· resolved Mar 03, 2026, 04:33 AM UTC
- investigating Mar 03, 2026, 12:48 AM UTC
Our team is actively working an issue caused by our Cloud provided which is impacting some users of Imagine Edgenuity - as well as - Imagine Purpose 6-12. Specifically, some student, teachers, and family users cannot login. We apologize for the inconvenience and will provide an update soon.
- monitoring Mar 03, 2026, 03:22 AM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Mar 03, 2026, 04:33 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor February 23, 2026 Imagine EdgeEX - Students and Educators in EdgeEX will experience errors when accessing EdgeEX content 1h 7m Imagine EdgeEX
Started Feb 23, 2026, 10:23 AM UTC· resolved Feb 23, 2026, 11:30 AM UTC
- investigating Feb 23, 2026, 10:23 AM UTC
Our team is actively investigating an issue affecting Students and Educators using Imagine EdgeEX. We apologize for the inconvenience and will provide an update soon.
- identified Feb 23, 2026, 10:30 AM UTC
We are deploying a fix for the Imagine EdgeEX content issues.
- monitoring Feb 23, 2026, 11:01 AM UTC
We implemented a fix for Imagine EdgeEX content. We are monitoring the system currently.
- resolved Feb 23, 2026, 11:30 AM UTC
We are happy to report that users should now be able to resume activities without difficulty.
Major February 19, 2026 Imagine Edgenuity - Some Activities Not Loading 11m Imagine Edgenuity
Started Feb 19, 2026, 12:17 AM UTC· resolved Feb 19, 2026, 12:28 AM UTC
- investigating Feb 19, 2026, 12:17 AM UTC
Our team is actively investigating an issue impacting users Imagine Edgenuity. Some users are presented an error message on some activities. We apologize for the inconvenience and will provide an update soon.
- resolved Feb 19, 2026, 12:28 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Notice February 10, 2026 Clever via SAML SSO Experiencing Issues 1h 36m Imagine Edgenuity, Imagine MyPath K-12, Imagine Language & Literacy, Imagine EdgeEX and 9 more
Started Feb 10, 2026, 09:23 PM UTC· resolved Feb 10, 2026, 11:00 PM UTC
- investigating Feb 10, 2026, 09:23 PM UTC
We have been notified by Clever that their service is degraded. For more information, please visit their status page status.Clever.com
- investigating Feb 10, 2026, 09:24 PM UTC
We are continuing to investigate this issue.
- resolved Feb 10, 2026, 11:00 PM UTC
Clever has reported that they are now operational.
Minor February 10, 2026 Imagine EdgeEX - Launchpad Alerts Incorrectly Including Completed Activities 20h 55m Imagine EdgeEX
Started Feb 10, 2026, 06:33 PM UTC· resolved Feb 11, 2026, 03:28 PM UTC
- investigating Feb 10, 2026, 06:33 PM UTC
Our team is actively investigating an issue affecting educators using Imagine EdgeEX. Launchpad alerts are incorrectly including activities that have already been completed. We apologize for the inconvenience and will provide an update soon.
- identified Feb 10, 2026, 09:07 PM UTC
We are deploying a fix to the Launchpad alerts. All issues will be resolved before the start of school tomorrow.
- monitoring Feb 11, 2026, 02:01 AM UTC
The issues with the Imagine EdgeEX Launchpad Alerts have been corrected. The system is currently running as expected. Thank you for your patience.
- resolved Feb 11, 2026, 03:28 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor February 9, 2026 Imagine MyPath K-12 and Imagine Purpose K-5 Users May Experience Slow Load Time or Errors 1h 47m Imagine MyPath K-12, Imagine Purpose K-5
Started Feb 09, 2026, 09:42 PM UTC· resolved Feb 09, 2026, 11:29 PM UTC
- investigating Feb 09, 2026, 09:42 PM UTC
Our team is actively investigating an issue impacting users of Imagine MyPath K-12 and Imagine Purpose K-5. Users may experience slow load time and intermittent errors. We apologize for the inconvenience and will provide an update soon.
- monitoring Feb 09, 2026, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 11:29 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major February 6, 2026 Imagine Edgenuity – Some Students Experiencing Unexpected Logouts 4d Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 5 more
Started Feb 06, 2026, 03:22 PM UTC· resolved Feb 10, 2026, 03:43 PM UTC
- investigating Feb 06, 2026, 03:22 PM UTC
Our team is actively investigating an issue affecting users of Imagine Edgenuity. Some students are being logged out while using Imagine Edgenuity. We apologize for the inconvenience and will provide an update as soon as possible.
- monitoring Feb 06, 2026, 08:26 PM UTC
We have identified an issue involving the web security tool iBoss interacting with Imagine Edgenuity. Resolving this issue requires your district’s technology department to update your iBoss configuration. Our Support team is actively reaching out to known impacted customers. If you are experiencing issues and have not yet been contacted, please contact Imagine Learning Support to obtain the specific configuration details your technology team will need to apply.
- resolved Feb 10, 2026, 03:43 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major February 5, 2026 Imagine Edgenuity - Some Students Logged Out When Selecting Next Activity 4h 35m Imagine Edgenuity
Started Feb 05, 2026, 10:34 PM UTC· resolved Feb 06, 2026, 03:09 AM UTC
- investigating Feb 05, 2026, 10:34 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Some students are being logged out of Imagine Edgenuity when selecting Next Activity. We apologize for the inconvenience and will provide an update soon.
- monitoring Feb 05, 2026, 11:31 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Feb 06, 2026, 03:09 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major January 19, 2026 Imagine Edgenuity, Imagine EdgeEX - Students and Educators Cannot Log In 1h 36m Imagine Edgenuity, Imagine Instructional Services, Giant Campus, Imagine EdgeEX and 3 more
Started Jan 19, 2026, 10:15 PM UTC· resolved Jan 19, 2026, 11:52 PM UTC
- investigating Jan 19, 2026, 10:15 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity, Imagine EdgeEX. Students and Educators cannot log in to Imagine Edgenuity and Imagine EdgeEX We apologize for the inconvenience and will provide an update soon.
- identified Jan 19, 2026, 11:48 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- resolved Jan 19, 2026, 11:52 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.