Resolved after 16 hours 53 minutes, affecting North America Messaging (SMS & MMS), on April 15, 2024.
We are not seeing any more errors related to this incident. We have warnings set up capture this if it happens again.
Affected components
Update timeline
- investigating Apr 15, 2024, 09:28 PM UTC
We are seeing an influx of failed delivery messages to the T-Mobile network. We have engaged with the carriers.
- investigating Apr 15, 2024, 09:46 PM UTC
Initial investigation indicates outbound messages to T-Mobile devices are currently failing with the error: destination-rejected-due-to-destination-app-erro We have opened a high-priority ticket with the carrier, and will continue to update here as we get more information.
- investigating Apr 16, 2024, 12:02 AM UTC
We are actively testing with the carriers. Errors appear to be intermittent and retries can succeed. We will provide another update as we get more information.
- monitoring Apr 16, 2024, 12:50 AM UTC
As we continue to test, we have been without destination app error for 45 minutes.
- resolved Apr 16, 2024, 02:22 PM UTC
We are not seeing any more errors related to this incident. We have warnings set up capture this if it happens again.
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