IDNow incident

Degraded Performance of eSign with QTSP

Minor Resolved View vendor source →

IDNow experienced a minor incident on July 25, 2025 affecting AutoIdent QES and eSign and 1 more component, lasting 22h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2025, 01:37 PM UTC
Resolved
Jul 26, 2025, 11:48 AM UTC
Duration
22h 10m
Detected by Pingoru
Jul 25, 2025, 01:37 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Jul 25, 2025, 01:37 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. monitoring Jul 25, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 26, 2025, 11:48 AM UTC

    This incident has been resolved.