IDNow incident

Investigating - Critical errors

Major Resolved View vendor source →

IDNow experienced a major incident on August 2, 2025 affecting VideoIdent and eID and 1 more component, lasting 8h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2025, 06:33 PM UTC
Resolved
Aug 03, 2025, 02:46 AM UTC
Duration
8h 12m
Detected by Pingoru
Aug 02, 2025, 06:33 PM UTC

Affected components

VideoIdenteIDAutoIdentAutoIdent QESPOSCheck'nSign.ioIDCheck.ioETSIIDCheck.io PVIDYRIS

Update timeline

  1. investigating Aug 02, 2025, 06:33 PM UTC

    We are currently investigating an issue which is impacting our Identification services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.

  2. identified Aug 02, 2025, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 02, 2025, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2025, 02:46 AM UTC

    This incident has been resolved.