IDNow incident

Degraded Performance

Minor Resolved View vendor source →

IDNow experienced a minor incident on September 1, 2025 affecting VideoIdent and AutoIdent and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 10:12 AM UTC
Resolved
Sep 01, 2025, 03:33 PM UTC
Duration
5h 20m
Detected by Pingoru
Sep 01, 2025, 10:12 AM UTC

Affected components

VideoIdentAutoIdentAutoIdent QESeSign

Update timeline

  1. investigating Sep 01, 2025, 10:12 AM UTC

    We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.

  2. investigating Sep 01, 2025, 10:55 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2025, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 01, 2025, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2025, 03:33 PM UTC

    This incident has been resolved.