IDNow experienced a critical incident on September 3, 2025 affecting Check'nSign.io and IDCheck.io and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 02:15 PM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- identified Sep 03, 2025, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2025, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2025, 03:16 PM UTC
The incident has not impacted IDCheck.io only but also Check'n'Sign and PVID. The services are working as expected now but the team is reviewing the platform in details.
- investigating Sep 03, 2025, 04:24 PM UTC
The services are down again. The team is investigating.
- identified Sep 03, 2025, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 04:58 PM UTC
We identified the root cause, we implemented a fix but we keep the statuspage opened for the night in case it is happening again.
- monitoring Sep 04, 2025, 07:00 AM UTC
The services are operational. The team keeps monitoring the platform closely while the traffic is increasing.
- monitoring Sep 04, 2025, 12:36 PM UTC
The team is still working on stabilizing the platform.
- monitoring Sep 04, 2025, 02:35 PM UTC
The platform has been successfully stabilized. The services are fully operational.
- resolved Sep 04, 2025, 03:05 PM UTC
This incident has been resolved.