IDNow experienced a critical incident on February 2, 2026 affecting Check'nSign.io, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Check'nSign.io
Update timeline
- investigating Feb 02, 2026, 03:08 PM UTC
We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
- identified Feb 02, 2026, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 02, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 04:24 PM UTC
This incident has been resolved.