IDEXX experienced a major incident on September 18, 2026 affecting ezyVet Software: USA and Canada Central/East, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
ezyVet Software: USA and Canada Central/East
Update timeline
- investigating Sep 18, 2026, 12:54 PM UTC
Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- monitoring Sep 18, 2026, 01:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 18, 2026, 01:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2026, 01:55 PM UTC
This incident has been resolved.