IDEXX incident

Neo: Open consultations cannot be closed or marked "ready to pay"

IDEXX experienced a major incident on September 17, 2026 affecting Neo Software, lasting 14m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 04:31 PM UTC
Resolved: Sep 17, 2026, 04:46 PM UTC
Duration: 14m
Detected by Pingoru: Sep 17, 2026, 04:31 PM UTC

Affected components

Neo Software

Update timeline

identified Sep 17, 2026, 04:31 PM UTC

The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error. Until this issue is resolved, you can enter any payments as a prepayment.
resolved Sep 17, 2026, 04:46 PM UTC

A fix has been implemented and this incident resolved.