IDEXX experienced a minor incident on September 16, 2026 affecting Ordering - Reference Laboratory and Ordering - In House Diagnostics, lasting 16h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:57 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
- monitoring Sep 16, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 01:47 PM UTC
This incident has been resolved.