pingoru pingoru iContact had 7 outages in the last 2 years totaling 34h 9m of downtime, averaging 0.3 incidents per month.
There were 7 iContact outages since January 14, 2025 totaling 34h 9m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are aware of timeout errors on www.icontact.com that are preventing users from logging in to their accounts or signing up for accounts. If you are already logged in to your account in the iContact application, we recommend that you not log out of your session for the time being.
The issue is resolved and www.icontact.com is fully available.
We’re investigating and ongoing issue with inconsistent availability of the iContact service.
We are continuing to investigate, and have engage on-site data center support.
We’ve identified a probable root cause, and are continuing to investigate
We’ve identified the likely source of the networking failure and are working to restore service.
We are continuing to investigate to find a way to restore service.
Access to the application has been restored. We are continuing to monitor and investigate to ensure all services recover properly.
We have fully resolved the problem with the network device and all services have been restored. Sends that were scheduled to go out between 03:30am EDT and 12:45pm EDT are being automatically retried and sent and should not require user intervention. We apologize for the inconvenience and thank you for your patience.
A portion of our infrastructure has has experienced an outage. We’re working to restore services.
Service is fully restored. We apologize for the inconvenience.
Network connectivity issues are currently impacting operations. Support teams are fully engaged to research and mitigate…
The networking issues were identified as a problem with a network provider, and we are rerouting all traffic away from that provider to our primary provider. Access to the application appears to be fully resolved and performant. Most mail that was delayed earlier has already been sent, and the remainders are expected to go out very soon. We will provide another update Friday morning, Eastern time.
A fix has been implemented and the system should be operating as normal. We are continuing to monitor to confirm full resolution.
Continued monitoring has confirmed full resolution
Users are currently unable to access information at https://www.icontact.com and will be unable to sign up for new accounts or log in to their existing accounts. The iContact application is otherwise operational and mail is sending normally. If you are currently logged in to the application, we recommend that you do not log out until service to the www site is restored.
Service has been restored. We apologize for the inconvenience.
A network problem is preventing internal communication between the iContact application servers and some databases. We are working to resolve the issue as soon as we can. While some customers will not be able to use the application during this event, others will be largely unaffected.
Connectivity has been restored and this issue is resolved. We will continue to monitor.
Some customers are having difficulty accessing the site due to a slowdown with their associated database. We are working to resolve.
We believe this issue is resolved, and normal service is restored.