iContact incident

Network connectivity issues are currently impacting operations

Minor Resolved View vendor source →

iContact experienced a minor incident on May 22, 2025 affecting Website and Delivery Tracking System and 1 more component, lasting 18h 34m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 02:30 PM UTC
Resolved
May 23, 2025, 09:04 AM UTC
Duration
18h 34m
Detected by Pingoru
May 22, 2025, 02:30 PM UTC

Affected components

WebsiteDelivery Tracking SystemMessage Archive SystemLanding PagesAPI SystemEmail Campaign Sending

Update timeline

  1. investigating May 22, 2025, 02:50 PM UTC

    Network connectivity issues are currently impacting operations. Support teams are fully engaged to research and mitigate…

  2. investigating May 23, 2025, 01:47 AM UTC

    The networking issues were identified as a problem with a network provider, and we are rerouting all traffic away from that provider to our primary provider. Access to the application appears to be fully resolved and performant. Most mail that was delayed earlier has already been sent, and the remainders are expected to go out very soon. We will provide another update Friday morning, Eastern time.

  3. investigating May 23, 2025, 01:51 AM UTC

    A fix has been implemented and the system should be operating as normal. We are continuing to monitor to confirm full resolution.

  4. resolved May 23, 2025, 09:04 AM UTC

    Continued monitoring has confirmed full resolution