iContact experienced a major incident on August 18, 2025 affecting Website and Delivery Tracking System and 1 more component, lasting 9h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 12:27 PM UTC
We’re investigating and ongoing issue with inconsistent availability of the iContact service.
- investigating Aug 18, 2025, 12:58 PM UTC
We are continuing to investigate, and have engage on-site data center support.
- investigating Aug 18, 2025, 01:52 PM UTC
We’ve identified a probable root cause, and are continuing to investigate
- investigating Aug 18, 2025, 02:28 PM UTC
We’ve identified the likely source of the networking failure and are working to restore service.
- investigating Aug 18, 2025, 04:30 PM UTC
We are continuing to investigate to find a way to restore service.
- investigating Aug 18, 2025, 04:46 PM UTC
Access to the application has been restored. We are continuing to monitor and investigate to ensure all services recover properly.
- resolved Aug 18, 2025, 05:26 PM UTC
We have fully resolved the problem with the network device and all services have been restored. Sends that were scheduled to go out between 03:30am EDT and 12:45pm EDT are being automatically retried and sent and should not require user intervention. We apologize for the inconvenience and thank you for your patience.