iContact experienced a major incident on January 15, 2025 affecting Website and Delivery Tracking System and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteDelivery Tracking SystemAPI SystemEmail Campaign Sending
Update timeline
- investigating Jan 15, 2025, 11:48 PM UTC
A network problem is preventing internal communication between the iContact application servers and some databases. We are working to resolve the issue as soon as we can. While some customers will not be able to use the application during this event, others will be largely unaffected.
- resolved Jan 16, 2025, 12:18 AM UTC
Connectivity has been restored and this issue is resolved. We will continue to monitor.