iContact incident

Some customer access difficulties

Minor Resolved View vendor source →

iContact experienced a minor incident on January 14, 2025 affecting Website and Delivery Tracking System and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 03:30 AM UTC
Resolved
Jan 14, 2025, 04:18 AM UTC
Duration
48m
Detected by Pingoru
Jan 14, 2025, 03:30 AM UTC

Affected components

WebsiteDelivery Tracking SystemEmail Campaign Sending

Update timeline

  1. investigating Jan 14, 2025, 04:07 AM UTC

    Some customers are having difficulty accessing the site due to a slowdown with their associated database. We are working to resolve.

  2. resolved Jan 14, 2025, 04:18 AM UTC

    We believe this issue is resolved, and normal service is restored.