Connectivity Issue

Update timeline

1. investigating Nov 03, 2026, 06:08 PM UTC

   We are currently investigating an issue causing intermittent slowness across the iClassPro application.

2. identified Nov 03, 2026, 06:54 PM UTC

   Our team has identified the issue contributing to intermittent system slowness and has allocated additional resources to improve system performance. Users should begin to notice improvements as these adjustments take effect. We will continue to closely monitor system performance and work toward a full resolution. We appreciate your patience and will provide further updates as they become available.

3. monitoring Nov 03, 2026, 07:36 PM UTC

   A fix has been deployed to address the issue contributing to intermittent system slowness. Since the deployment, the performance metrics we have been tracking show steady improvement, and users should be experiencing faster response times. We are continuing to monitor system performance closely to confirm stability before marking this incident resolved. Thank you for your patience, and we will provide another update as soon as we have more information.

4. resolved Nov 03, 2026, 08:33 PM UTC

   This incident has been resolved. Following the deployed fix, system performance has remained stable and the metrics we have been monitoring have returned to normal levels. Users should no longer experience intermittent slowness. Thank you for your patience while our team worked through this issue. If you continue to experience any performance concerns, please reach out to our support team.