iClassPro Outage History

iClassPro is up right now

There were 2 iClassPro outages since March 13, 2026 totaling 25h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iclasspro.com

Notice March 20, 2026

Staff Email Verification

Detected by Pingoru
Mar 20, 2026, 05:16 PM UTC
Resolved
Mar 21, 2026, 02:32 AM UTC
Duration
9h 16m
Affected: iClassPro ApplicationEnterprise PortalCustomer PortalStaff PortalMobile Application
Timeline · 3 updates
  1. identified Mar 20, 2026, 05:16 PM UTC

    We have identified an issue causing a persistent warning related to staff email verification that may be appearing incorrectly. This warning does not impact system access but may be causing confusion. Our team is actively working to resolve the root cause and will provide updates as more information becomes available.

  2. identified Mar 20, 2026, 09:56 PM UTC

    We are continuing to investigate remaining issues related to staff email verification. We have identified an issue affecting iPad devices running version 26.3.1(a), where the email verification link may not function as expected. Additionally, we are aware of a separate issue impacting accounts where multiple staff members share the same email address. In these cases, the verification prompt may persist and can only be resolved by assigning unique email addresses to each staff member. Our team is actively working on fixes and will provide further updates as progress is made.

  3. resolved Mar 21, 2026, 02:32 AM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Minor March 13, 2026

Increased Login Prompts for Staff

Detected by Pingoru
Mar 13, 2026, 12:56 AM UTC
Resolved
Mar 13, 2026, 04:45 PM UTC
Duration
15h 48m
Affected: iClassPro ApplicationStaff Portal
Timeline · 3 updates
  1. investigating Mar 13, 2026, 12:56 AM UTC

    We are currently investigating an issue where some staff members are being prompted to log in more frequently than usual. Updates will be provided as more information becomes available.

  2. investigating Mar 13, 2026, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2026, 04:45 PM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

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