iClassPro incident

Application Issue Impacting Some Customers

Major Resolved View vendor source →

iClassPro experienced a major incident on September 3, 2026 affecting iClassPro Application and Customer Portal and 1 more component, lasting 7h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 06:40 AM UTC
Resolved
Sep 03, 2026, 02:39 PM UTC
Duration
7h 59m
Detected by Pingoru
Sep 03, 2026, 06:40 AM UTC

Affected components

iClassPro ApplicationCustomer PortalStaff PortalMobile Application

Update timeline

  1. investigating Sep 03, 2026, 06:40 AM UTC

    We are currently investigating an issue that is impacting the application. Please accept our apologies for the interruption, we are working to restore access as quickly as possible.

  2. identified Sep 03, 2026, 07:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2026, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 02:39 PM UTC

    This incident has been resolved.